Terms & Conditions

General Terms of Use of Website

These Terms and Conditions (“Terms”) are published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules and applicable provisions of the Information Technology Act, 2000.

These Terms constitute an electronic record under the Information Technology Act, 2000 and the applicable rules thereunder. Being generated by a computer system, these Terms do not require any physical or digital signatures.

Introduction

The website www.orrixcosmetics.com (“Website”) is owned and operated by Big Thrive, having its registered office at:

Big Thrive
Olive County, Sector 5, Vasundhara,
Ghaziabad, Uttar Pradesh – 201012, India

Throughout these Terms, “Orrix Cosmetics”, “Company”, “we”, “our”, or “us” shall refer to Big Thrive and its brand Orrix Cosmetics.

By accessing, browsing, registering on, purchasing from, or otherwise using the Website, users acknowledge that they have read, understood, and agreed to be bound by these Terms and all applicable policies incorporated herein by reference.

The Company reserves the right to modify, amend, update, or replace these Terms at any time without prior notice. Users are encouraged to review these Terms periodically.

Use of Website

This Website and its contents may not be reproduced, duplicated, copied, sold, resold, distributed, modified, or otherwise exploited for any commercial purpose without the prior written consent of Orrix Cosmetics.

Orrix Cosmetics reserves the right to refuse service, suspend accounts, cancel orders, or terminate user access at its sole discretion if it believes that any user has violated these Terms, applicable laws, or engaged in activities harmful to the interests of the Company.

Eligibility

The Website may only be used by persons who are legally capable of entering into binding contracts under Indian law.

Users under the age of 18 years may use the Website only under the supervision and consent of a parent or legal guardian.

If a person accesses the Website on behalf of a company, organization, partnership, or other legal entity, such person represents and warrants that they are authorized to bind such entity to these Terms.

Orrix Cosmetics reserves the right to refuse access to any user at any time without assigning any reason.

User Account

Users may browse the Website without registration. However, certain services may require account creation.

To create an account, users may be required to provide:

  • Name
  • Email Address
  • Mobile Number
  • Password
  • Shipping and Billing Information

Users are responsible for maintaining the confidentiality of their account credentials and all activities conducted through their account.

Users agree to:

  • Provide accurate and complete information.
  • Promptly update account information when required.
  • Maintain the security of login credentials.
  • Notify Orrix Cosmetics immediately of any unauthorized access.

Each user may maintain only one account unless expressly permitted otherwise.

The collection, use, storage, and protection of personal information shall be governed by the Website's Privacy Policy.

User Jurisdiction

The Website is operated from India.

Users accessing the Website from outside India do so at their own risk and are solely responsible for compliance with local laws applicable in their jurisdiction.

Orrix Cosmetics makes no representation that the Website or its content is appropriate or available for use outside India.

Proprietary Rights in Content

All content appearing on the Website including but not limited to:

  • Text
  • Images
  • Product photographs
  • Graphics
  • Logos
  • Icons
  • Audio
  • Video
  • Software
  • Designs
  • Product descriptions

(collectively referred to as “Content”) is owned by or licensed to Orrix Cosmetics and is protected by applicable intellectual property laws.

Users may access and use the Content solely for personal and non-commercial purposes.

Any unauthorized reproduction, modification, publication, transmission, distribution, display, or exploitation of Content is strictly prohibited.

Submission of Information or Content

Any reviews, comments, feedback, suggestions, ideas, photographs, testimonials, or other materials submitted by users (“Submissions”) shall become the property of Orrix Cosmetics.

By submitting content, users grant Orrix Cosmetics a perpetual, worldwide, royalty-free, irrevocable right to use, reproduce, modify, publish, display, and distribute such content in any media.

Users shall not be entitled to any compensation for such submissions.

Online Conduct

Users agree not to upload, post, transmit, distribute, or otherwise publish through the Website any material that:

  • Violates any law.
  • Is defamatory, obscene, offensive, hateful, abusive, or threatening.
  • Infringes intellectual property rights.
  • Contains viruses, malware, or harmful code.
  • Promotes unlawful activities.
  • Impersonates any individual or entity.
  • Interferes with Website functionality.

Orrix Cosmetics reserves the right to investigate and remove any content deemed inappropriate or unlawful.

The Company may disclose information if required by law, regulatory authority, or court order.

Product Information

We strive to ensure that product descriptions, pricing, images, and other details are accurate.

However:

  • Product colors may vary due to screen settings.
  • Packaging may change without notice.
  • Minor variations in appearance are possible.

Orrix Cosmetics reserves the right to:

  • Correct pricing errors.
  • Cancel orders arising from technical or pricing mistakes.
  • Modify product offerings without prior notice.

Orders and Payments

All orders are subject to acceptance and availability.

The Company reserves the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Verify payment and customer details before processing.

Payments may be accepted through authorized payment gateways and methods made available on the Website.

Promotional Offers

Buy One Get One (BOGO) Offers

  1. BOGO offers are valid only on eligible products displayed on the Website.
  2. The lower-value product will be treated as the free product.
  3. Products may be mixed and matched unless otherwise stated.
  4. Products must be added in qualifying quantities to receive the offer.
  5. Offers cannot be combined with certain other promotions unless specifically mentioned.
  6. No retrospective discounts shall be applied to previous purchases.
  7. If a qualifying product is returned, the refund amount shall be adjusted based on the effective discount received.
  8. Offer validity is subject to stock availability.
  9. Orrix Cosmetics reserves the right to modify or discontinue promotions at any time without prior notice.

Free Gift Offers

  1. Free gifts may be offered on orders above specified cart values.
  2. Free gifts are subject to availability.
  3. Customers cannot choose alternative gifts.
  4. Gift products, variants, and sizes may change without notice.
  5. Free gifts have no cash value and cannot be exchanged.

Disclaimer of Warranties

The Website and all services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the fullest extent permitted by law, Orrix Cosmetics disclaims all warranties, whether express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Accuracy of information
  • Availability of services
  • Non-infringement

The Company does not guarantee uninterrupted or error-free operation of the Website.

Limitation of Liability

To the maximum extent permitted by law, Orrix Cosmetics, its directors, officers, employees, affiliates, partners, and agents shall not be liable for:

  • Direct damages
  • Indirect damages
  • Incidental damages
  • Special damages
  • Consequential damages
  • Loss of profits
  • Loss of business
  • Loss of data

arising from the use or inability to use the Website, products, or services.

Indemnification

Users agree to indemnify and hold harmless Orrix Cosmetics, its affiliates, directors, employees, and agents against any claims, damages, liabilities, losses, or expenses arising from:

  • Violation of these Terms.
  • Misuse of the Website.
  • Infringement of third-party rights.

Third-Party Links

The Website may contain links to third-party websites.

Orrix Cosmetics does not endorse or control such websites and shall not be responsible for their content, privacy practices, or services.

Termination

Orrix Cosmetics may suspend or terminate user access at any time without notice if it reasonably believes that the user has violated these Terms or applicable laws.

Grievance Officer

In accordance with applicable laws, complaints and grievances may be addressed to:

Grievance Officer
Orrix Cosmetics (Big Thrive)
Email: support@orrixcosmetics.com

Business Hours:
Monday to Friday
11:00 AM to 6:00 PM IST

All complaints shall be acknowledged within 48 working hours and resolved within one month from receipt.

Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of India.

Any disputes arising from these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the competent courts located in Ghaziabad, Uttar Pradesh, India.

Contact Us

For any questions regarding these Terms and Conditions, please contact:

Orrix Cosmetics (Big Thrive)
Olive County, Sector 5, Vasundhara,
Ghaziabad, Uttar Pradesh – 201012, India

Email: support@orrixcosmetics.com