Return & Refund Policy
We want every Orrix order to reach you in excellent condition. Because skincare and cosmetic products are personal-use items, opened, used or unsealed products cannot be returned for hygiene and safety reasons unless the item is defective or incorrect.
Requests we can review
- An incorrect item was delivered.
- An item arrived damaged in transit.
- A product arrived defective or with a broken seal.
How to request support
Contact care@orrixcosmetics.com promptly after delivery. Include your order number and clear photographs or video of the outer packaging, shipping label and affected item. Please keep all packaging until our team has reviewed the request.
Approval, replacements and refunds
Returns, replacements and refunds require approval before anything is sent back. Approved refunds are issued to the original payment method after review or inspection. Processing time after approval can vary by bank or payment provider. Original shipping charges are not refundable unless the order was damaged, defective or incorrect.
Items that are not returnable
- Opened, used or unsealed products, except where defective.
- Items damaged after delivery through misuse or improper storage.
- Free gifts and final-sale items, except where damaged, defective or incorrect.
Order cancellations
Contact us immediately if you need to cancel an order. Cancellation cannot be guaranteed after the order has entered processing or has been dispatched.
Questions
Email care@orrixcosmetics.com and include your order number where applicable.
