Return, Refund & Replacement Policy

At Orrix Cosmetics, we are committed to providing premium-quality beauty and personal care products along with a seamless shopping experience. This Return, Refund & Replacement Policy outlines the conditions under which returns, refunds, and replacements may be considered. By placing an order with Orrix Cosmetics, you agree to the terms stated below.

General Terms

• Due to hygiene, safety, and product integrity reasons, all cosmetic, skincare, and personal care products are non-returnable and non-refundable unless received damaged, defective, or incorrect.
• Products that have been opened, used, tampered with, altered, or damaged after delivery are not eligible for return, refund, or replacement.
• Orrix Cosmetics shall not be responsible for any damage caused after successful delivery of the order.
• All return, refund, and replacement requests are subject to verification and approval by Orrix Cosmetics.
• Any misuse of the return and replacement process may result in rejection of future claims.

Damaged, Defective, or Incorrect Product Received

A replacement may be offered if the product received is damaged, defective, missing, or different from the item ordered.

To raise a claim:

• A continuous, unedited unboxing video must be recorded from the moment the package is opened.
• The issue must be reported within 48 hours of delivery.
• The product must remain unused and in its original packaging.
• Customers must provide order details, invoice, product images, batch details (if requested), and the unboxing video for verification.

Claims may be submitted to:

Email: care@orrixcosmetics.com

Claims without sufficient proof may not be approved.

Once approved, replacement processing may take between 7–21 business days.

The final decision regarding approval or rejection of any claim rests solely with Orrix Cosmetics.

Return Eligibility (Limited Cases Only)

Products may be considered for return only if:

• The product was received in a physically damaged condition.
• The delivered item differs from the product ordered.
• The order was delivered with missing items or accessories.
• The claim is supported by valid proof, including an unboxing video.

Returns must be requested within 7 days from the date of delivery.

Returns Will Not Be Accepted For

• Opened, used, tested, or partially consumed products.
• Products damaged after delivery.
• Claims submitted without adequate proof.
• Personal preferences such as fragrance, texture, color, shade selection, or expectations not matching personal preference.
• Products purchased during clearance, special promotions, or final-sale events, unless received damaged or incorrect.

Cash on Delivery (COD) Policy

Cash on Delivery orders involve additional logistics and handling costs. Therefore, special conditions apply to COD-related refunds and cancellations.

COD Advance / Partial Payment Refunds – Eligible Cases

If an advance payment or confirmation amount has been collected for a COD order, it may be refunded only under the following circumstances:

• The order cannot be dispatched within the committed timeline.
• The delivery timeline exceeds a reasonable period and the order is cancelled by mutual agreement.
• The shipment is returned to our warehouse without any fault on the customer's part.
• The delivery location becomes non-serviceable after order confirmation.
• The ordered product becomes unavailable before dispatch.
• A damaged, defective, or incorrect product is delivered and the claim is approved after verification.

Refunds will be processed only after successful review and approval.

Important Note

• Shipping charges are non-refundable under all circumstances.
• COD handling charges, if applicable, are non-refundable.
• Refunds are not provided for products that have been successfully delivered and accepted unless covered under this policy.

Replacement Policy for COD Orders

COD orders are generally eligible only for replacement and not for monetary refunds, except in cases specifically mentioned under the COD refund eligibility section.

Replacement requests must be supported with valid evidence and approved by the Orrix Cosmetics support team.

Refund & Replacement Timelines

Approved refunds will be processed through the original payment method or any other mode communicated by Orrix Cosmetics.

Data Privacy & Customer Information

Orrix Cosmetics values customer privacy and handles personal information responsibly.

Customer data collected during order placement, claim submission, or customer support interactions is used solely for:

• Order processing and fulfilment
• Customer support and communication
• Verification of refund, return, and replacement requests
• Legal and compliance requirements

Customer information will never be sold or misused and will be processed in accordance with applicable Indian data protection laws.

Company Rights

Orrix Cosmetics reserves the right to:

• Approve or reject any return, refund, or replacement request.
• Request additional evidence or documentation for claim verification.
• Modify, update, or revise this policy at any time without prior notice.
• Make the final decision regarding all disputes, claims, and exceptions.

Contact Us

For any questions regarding returns, refunds, replacements, or order-related concerns, please contact:

Orrix Cosmetics Customer Support
Email: care@orrixcosmetics.com

Copyright Notice

© Orrix Cosmetics. All Rights Reserved.

The content of this policy may not be reproduced, copied, distributed, or modified without prior written permission from Orrix Cosmetics.

Orrix Cosmetics reserves the right to cancel any order due to technical issues, pricing errors, stock unavailability, suspected fraud, or any other unforeseen circumstances.