Shipping Policy

How does the delivery process work?

Once your order is successfully placed, our team carefully processes and verifies it. All products undergo a thorough quality check to ensure they meet our standards before being packed securely.

After packaging, your order is handed over to our trusted delivery partners for shipment. If the delivery partner is unable to reach your address or deliver at a suitable time, they will contact you using the details provided during checkout.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email and/or SMS containing your tracking number and courier details.

You can track your shipment directly through the courier partner's website using the tracking number provided. Tracking information may take up to 24 hours to become active after dispatch.

What is the estimated dispatch time?

Most orders are dispatched within 1–2 business days after order confirmation, excluding Sundays and public holidays.

During special promotions, festive seasons, or unforeseen circumstances, dispatch times may be slightly longer.

What is the estimated delivery time?

Orders are generally delivered within 3–7 business days from the date of dispatch, depending on the delivery location.

Delivery timelines may be affected by factors beyond our control, including weather conditions, transportation disruptions, government restrictions, or natural calamities.

Are there any shipping charges applicable?

We strive to offer affordable and transparent shipping rates.

Shipping Charges Within India

Shipping and COD charges may be revised from time to time without prior notice.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for selected pin codes across India. Additional COD handling charges may apply.

Does Orrix Cosmetics ship outside India?

Currently, Orrix Cosmetics ships only within India.

We are working towards expanding our services to international locations in the future. Stay connected with us for updates regarding international shipping availability.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team:

Email: care@orrixcosmetics.com
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM