Shipping Policy

We carefully pack every Orrix order and ship it to the delivery address provided at checkout.

Order processing

Orders are processed on business days. Available shipping methods and estimated delivery times are shown at checkout and can vary by destination, courier availability and local conditions.

Tracking your order

Once your order has been dispatched, tracking information is sent to the email address or phone number used at checkout. You can also visit our Track Your Order page.

Delivery address changes

Please review your delivery details before placing an order. For a correction, contact care@orrixcosmetics.com as soon as possible. Address changes cannot be guaranteed once an order has been processed or dispatched.

Delays, missing parcels or damage

Courier delays can occasionally occur. If a parcel arrives damaged, is marked delivered but cannot be located, or has not moved for an extended period, contact us with your order number and clear photographs where relevant. Please retain the shipping box, label and product packaging until the matter is resolved.

Need help?

Email care@orrixcosmetics.com with your order number and the email address or phone number used at checkout.