Privacy Policy

Introduction

This Privacy Policy (“Policy”) describes how Orrix Cosmetics (“Orrix Cosmetics”, “Company”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects personal information obtained from users (“User”, “you”, or “your”) through our website, mobile applications, and related services (collectively referred to as the “Platform”).

This Policy is published in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By accessing, browsing, or using our Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

If you do not agree with this Policy, please refrain from using our Platform.

Information We Collect

We may collect the following categories of information:

Personal Information

Full name
Email address
Mobile number
Billing and shipping address
Postal code
Date of birth (if voluntarily provided)
Account login credentials
Profile information

Transaction Information

Order history
Payment details (processed securely through authorized payment gateways)
Refund and return details
Shipping and delivery information

Technical Information

IP address
Browser type and version
Device information
Operating system
Geographic location (where permitted)
Login activity
Website interaction data

Customer Support Information

When you contact customer support, we may collect:

Communication records
Complaint details
Product feedback
Photographs, videos, and documents submitted for verification purposes

Cookies and Tracking Technologies

Our Platform may use cookies, web beacons, pixels, and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Enhance customer experience
Personalize content and promotional offers

Users may disable cookies through browser settings; however, certain website features may not function properly if cookies are disabled.

How We Use Your Information

We may use your information for the following purposes:

Processing and fulfilling orders
Managing user accounts
Providing customer support
Processing payments, returns, refunds, and replacements
Delivering products and shipment updates
Detecting and preventing fraud or unauthorized activities
Improving our products and services
Conducting analytics and business research
Sending promotional communications, newsletters, and offers (where consent is obtained)
Complying with legal and regulatory obligations
Protecting the security and integrity of the Platform

Legal Basis for Processing

We process personal information based on:

Your consent
Performance of contractual obligations
Compliance with legal requirements
Legitimate business interests
Fraud prevention and security requirements

Where required by law, we will obtain your consent before collecting or processing your personal information.

Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

Service Providers

Courier and logistics partners
Payment gateway providers
Technology and cloud service providers
Marketing and communication partners
Customer support service providers

Legal and Regulatory Authorities

Information may be disclosed where required by:

Applicable laws
Government authorities
Courts and tribunals
Regulatory agencies
Law enforcement agencies

Business Transfers

In the event of a merger, acquisition, restructuring, investment, or sale of business assets, personal information may be transferred as part of the business transaction, subject to applicable legal safeguards.

Marketing Communications

We may send promotional emails, SMS messages, WhatsApp communications, and notifications regarding:

New product launches
Offers and discounts
Beauty tips and recommendations
Surveys and feedback requests

Users may opt out of marketing communications at any time by:

Clicking the unsubscribe link in emails
Contacting customer support
Updating communication preferences in their account settings

Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect personal information against:

Unauthorized access
Misuse
Loss
Alteration
Disclosure
Destruction

Security measures may include:

SSL encryption
Secure servers
Restricted access controls
Periodic security reviews
Fraud monitoring systems

While we strive to protect personal information, no method of transmission over the internet can be guaranteed to be completely secure.

User Responsibilities

Users are responsible for:

Maintaining confidentiality of account credentials
Restricting unauthorized access to their account
Providing accurate information
Promptly notifying us of any suspected unauthorized account activity

Orrix Cosmetics shall not be liable for losses arising from unauthorized access resulting from user negligence.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill business purposes
Complete transactions
Resolve disputes
Comply with legal obligations
Enforce our agreements

After the retention period expires, information may be securely deleted, anonymized, or archived in accordance with applicable laws.

User Rights Under the DPDP Act, 2023

Subject to applicable law, users may have the right to:

Access personal information held by us
Request correction of inaccurate information
Request deletion of personal information
Withdraw consent for processing
Seek grievance redressal
Nominate another individual to exercise rights on their behalf, where permitted by law

Requests may be submitted to our Privacy Officer using the contact details provided below.

Third-Party Websites

Our Platform may contain links to third-party websites, applications, or services.

Orrix Cosmetics is not responsible for:

Privacy practices of third parties
Content hosted on third-party platforms
Security of external websites

Users are encouraged to review the privacy policies of third-party websites before sharing personal information.

Children's Privacy

Our Platform is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that information from a minor has been collected without appropriate authorization, we will take steps to delete such information.

International Data Transfers

Where operationally necessary, personal information may be processed or stored on servers located outside India through trusted service providers.

Such transfers will be conducted in accordance with applicable laws and appropriate safeguards.

Policy Updates

Orrix Cosmetics reserves the right to modify, amend, or update this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date. Continued use of the Platform following such updates constitutes acceptance of the revised Policy.

Grievance Officer

In accordance with applicable laws, users may contact our Grievance Officer regarding privacy concerns, complaints, or data-related requests.

Grievance Officer
Orrix Cosmetics

Email: care@orrixcosmetics.com

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

We aim to acknowledge complaints within 48 working hours and resolve them within the timelines prescribed under applicable law.

Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Orrix Cosmetics
Email: care@orrixcosmetics.com

Copyright Notice

This Privacy Policy and all content on the Platform are the intellectual property of Orrix Cosmetics and may not be copied, reproduced, distributed, or modified without prior written permission.

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